Terms of Service
Last updated: March 18, 2026
These Terms of Service (“Terms”) constitute a service agreement between you (“Client”) and Emerald Bliss Cleaning, the business name under which cleaning services are provided (“we,” “our,” or “us”). By booking, scheduling, confirming, or receiving cleaning services from Emerald Bliss Cleaning — including through online forms, email, or text message — you acknowledge and agree to be bound by these Terms of Service.
1. Services & Scope
We provide residential, short-term rental (STR), and office cleaning services.
All services are based on the scope agreed upon at the time of booking and our professional assessment of the property’s condition. Cleaning is not unlimited and may vary depending on the actual condition of the space at the time of service.
2. Pricing & Flat Rates
All services are priced as flat rates, not hourly.
Flat rates are based on property size, condition, and expected service requirements. These rates assume a standard level of cleanliness.
If the condition of the property is heavier than expected — including excessive dirt, buildup, trash, or pet-related conditions — additional charges or scope adjustments may apply. Any changes will be communicated before continuing service whenever possible.
Additional tasks or requests outside the original scope may be billed separately.
3. Short-Term Rental (STR) Services
For vacation rental properties, services are based on standard turnover cleanings.
Guest behavior, extended stays, or excessive use may result in:
- Additional time
- Adjusted pricing
- Modified or partial service
In cases of excessive mess, damage, or unsafe conditions, service may be limited, rescheduled, or declined.
Cleaning schedules may also be affected by guest checkout delays or access issues outside of our control.
Standard turnover cleaning assumes a reasonably maintained property. Conditions beyond normal use may require adjusted service.
4. Scheduling & Access
Appointments are scheduled within a one-hour arrival window.
Clients are responsible for providing accurate and timely access to the property, including entry codes, keys, or lockbox details.
If our team is unable to access the property at the scheduled time, a $30 lockout fee may apply.
Water and electricity must be available during service.
5. Cancellations & Rescheduling
Cancellations or rescheduling requests made less than 24 hours before the appointment may be subject to a $50 fee.
6. Payment Terms
Payment is due upon completion of service unless otherwise agreed.
Deposits may be required for large, time-intensive, or short-notice bookings.
Failure to submit payment may result in suspension of services, refusal of future bookings, or additional fees where applicable.
7. What We Do Not Provide
To maintain safety, consistency, and service quality, the following services are not included unless specifically agreed in advance:
Exterior & High Areas
- Exterior windows
- Areas higher than 10 feet
Glass doors and interior glass surfaces receive a light wipe-down as part of standard cleaning. Detailed or streak-free window cleaning is not included.
Heavy Work & Furniture Handling
- Moving heavy furniture or appliances
- Emptying cabinets or drawers
- Trash hauling or removal
Specialty Cleaning Services
- Carpet, rug, or upholstery shampooing
- Tile or grout whitening or restoration
Hazardous or Unsanitary Conditions
- Biohazardous materials (including bodily fluids)
- Mold or unsafe environmental conditions
- Insect or rodent infestations
- Cat litter or litter boxes
- Dog urine pads
8. Scope Limitations & Property Conditions
Services are performed based on the agreed scope and standard property conditions.
Properties requiring excessive cleaning due to buildup, neglect, or heavy use may require:
- Additional time
- Adjusted pricing
- Modified or partial service
Emerald Bliss Cleaning reserves the right to adjust the scope of work, reschedule, or decline service if conditions differ significantly from what was represented at the time of booking.
9. Satisfaction Policy
If you are not satisfied with a service, please notify us within 24 hours.
We may offer a re-clean of the affected area. Refunds are not guaranteed and are determined on a case-by-case basis.
10. Damage & Liability
We take care while servicing your property.
We are not responsible for pre-existing damage, normal wear and tear, or items not properly secured. Any concerns must be reported within 24 hours.
11. Acceptance of Terms
By booking or receiving services from Emerald Bliss Cleaning, you acknowledge and agree to these Service Terms.
These terms are designed to ensure consistent, high-quality service while protecting both the client and our team.
12. Changes to These Terms
Emerald Bliss Cleaning reserves the right to update or modify these Service Terms at any time.
Updated terms will be posted on our website and will apply to all future services. Continued use of our services after any updates constitutes acceptance of the revised terms.